Privacy Policy

Who we are

Melatone Skin Clinic Ltd ("Melatone", "we", "us") operates from Unit 13A, Battersea Business Centre, 99-109 Lavender Hill, London SW11 5QL. We are the data controller for the personal information you provide to us.

Questions about this policy: melatoneskinclinic@gmail.com

What data we collect

• Contact details (name, email address, phone number) when you enquire, book, or message us
• Health information relevant to your treatment, collected at consultation
• Booking and payment records via Treatwell (see Treatwell's own privacy policy)
• Communications sent via WhatsApp, email, or our booking platform
• Website analytics (page views, session data) via Google Analytics 4, processed in aggregate

How we use your data

• To manage your appointments and provide treatment safely
• To follow up after treatment where clinically appropriate
• To send you appointment reminders and clinic updates (you may opt out at any time)
• To comply with our legal and regulatory obligations

Legal basis for processing

We process most data on the basis of contract (fulfilling your booking) or legitimate interests (clinic administration). Health data is processed on the basis of explicit consent provided at consultation, which you may withdraw at any time.

Sharing your data

We do not sell your personal data. We share data only with service providers necessary to operate the clinic (Treatwell for bookings, Google for analytics, WhatsApp/Meta for communications). Each processor is bound by appropriate data processing agreements.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing or request data portability. To exercise any right, contact us at melatoneskinclinic@gmail.com.

If you are unsatisfied with our response you may lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Retention

We retain client records for a minimum of 7 years from the date of last treatment, in line with NHS and aesthetic industry guidance. Analytics data is retained for 14 months.

Cookies

This website uses Google Analytics cookies to measure traffic in aggregate. No advertising or tracking cookies are set. You may disable cookies in your browser settings at any time.

Changes to this policy

We may update this policy periodically. The current version is always available at this URL. Material changes will be communicated by email where we hold your contact details.